Help & FAQ

Everything you need to know about VietWise

Getting Started

What is VietWise?

VietWise is a mobile app that brings Vietnamese wisdom, proverbs, and sayings to your fingertips. Each wisdom entry includes:

  • Original Vietnamese text
  • English translation
  • Cultural meaning and context
  • Audio pronunciation in Vietnamese
  • Category tags for easy exploration

Our mission is to help you connect with Vietnamese culture, whether you're learning the language, seeking daily inspiration, or rediscovering your roots.

How do I get started?

Step 1: Download VietWise from the App Store

Step 2: Open the app and complete the quick onboarding (select your motivations for using VietWise)

Step 3: Start exploring! Swipe through wisdoms on the home screen

Step 4: Tap the play button (or slow play button) to hear Vietnamese pronunciation with professional native speakers

Step 5: Like, save to collections, or journal your thoughts about wisdoms that resonate with you

Do I need an account to use VietWise?

No, you can use VietWise without an account. All your data (likes, collections, journal entries) is stored locally on your device.

However, creating an account allows you to:

  • Sync your data across multiple devices
  • Back up your collections and journal entries
  • Access your data if you switch phones

Free vs Premium

What's included in the free version?

The free version of VietWise includes:

  • Access to 10 wisdom entries per session
  • Audio pronunciation for all wisdoms
  • Ability to like and save wisdoms
  • Create and organize collections
  • Journal your thoughts and reflections
  • Personalized wisdom feed based on your interests
What does VietWise Pro include?

VietWise Pro unlocks the full experience:

  • Unlimited wisdom access - No session limits
  • Full history tracking - See all wisdoms you've viewed
  • Complete analytics & insights - Track your learning patterns, most active times, and engagement duration
  • Advanced data management - Clear Streak and Clear All Data features for complete control
  • No ads - Uninterrupted wisdom experience
  • Early access - Be the first to try new features

Pro users are more likely to turn reflection into real change.

How much does VietWise Pro cost?

VietWise Pro is available with two subscription options:

  • Monthly: $14.99/month
  • Yearly: $39.99/year (Best Value - save over 75%!)

All subscriptions are managed through the App Store and can be cancelled anytime.

How do I cancel my subscription?

Yes! You can cancel your VietWise Pro subscription at any time. We believe in transparency and want to make cancellation as easy as subscribing.

For iPhone/iPad users (App Store):

  1. Open the Settings app on your device
  2. Tap your name at the top to access your Apple ID
  3. Tap Subscriptions
  4. Find and tap VietWise from your list of subscriptions
  5. Tap Cancel Subscription
  6. Confirm by tapping Confirm

For Android users (Google Play):

  1. Open the Google Play Store app
  2. Tap your profile icon in the top right
  3. Tap Payments & subscriptions > Subscriptions
  4. Find and tap VietWise
  5. Tap Cancel subscription
  6. Follow the on-screen instructions to confirm

What happens after I cancel?

  • You'll continue to have full Pro access until the end of your current billing period
  • No charges will be made after your current period ends
  • Your data and progress are preserved - you can resubscribe anytime
  • After your subscription ends, you'll return to the free version with 10 wisdoms per session limit

Need more help? If you're having trouble canceling, contact Apple Support or Google Play Support directly - they manage all subscription billing.

Features & Usage

How does the personalized feed work?

VietWise creates a personalized wisdom feed based on your motivations selected during onboarding.

Our algorithm uses a 70/30 split:

  • 70% personalized: Wisdoms matching your interests (e.g., personal growth, family, career)
  • 30% discovery: Wisdoms outside your preferences to broaden your perspective

This ensures you get relevant content while still discovering new wisdom.

Can I change my content preferences?

Yes! You can update your content preferences at any time to refine your personalized feed.

To change your preferences:

  • Go to Settings > Personalise > Content preferences
  • Select up to 3 motivations that resonate with you
  • Tap "Save changes"

Available motivations include:

  • Personal growth
  • Learn Vietnamese
  • Daily motivation
  • Connect with culture
  • Clarity and reflection
  • Family and relationships
  • Career and success
  • Build better habits

Note: When you update your preferences, your feed will reset to show content matching your new selections. Your scroll position will return to the beginning.

What are Collections and how do I use them?

Collections let you organize wisdoms into custom groups that matter to you.

To create a collection:

  • Tap the bookmark icon on any wisdom
  • Tap "Add new" to create a collection
  • Give it a meaningful name (e.g., "Morning Motivation", "Family Wisdom")

To view your collections:

  • Go to the Library tab (bookmark icon in bottom navigation)
  • Tap "Saved" to see all your collections
  • Tap any collection to browse its wisdoms
How does the Journal feature work?

The Journal feature lets you capture your personal reflections on any wisdom.

To add a journal entry:

  • Tap the journal preview box at the bottom of any wisdom card
  • Write your thoughts, questions, or how the wisdom applies to your life
  • Tap "Save" - your entry is automatically linked to that wisdom

To view all your journal entries:

  • Go to Library > Journal tab
  • Browse all wisdoms you've journaled about
  • Tap any wisdom to read and edit your reflection
Can I change the Vietnamese pronunciation accent?

Yes! VietWise supports three Vietnamese accents:

  • Southern (Saigon): Default accent
  • Northern (Hanoi): Northern Vietnam pronunciation
  • Central (Hue): Central Vietnam pronunciation

To change accent:

  • Go to Settings > Personalise
  • Tap "Voice dialect"
  • Select your preferred accent

You can also choose between male and female voices by tapping "Voice gender" in the same section.

What is Auto-play and how do I control it?

Auto-play automatically speaks the Vietnamese text when you scroll to a new wisdom.

To toggle Auto-play:

  • Tap the speaker icon on any wisdom card
  • Volume icon = Auto-play ON (default)
  • Muted icon = Auto-play OFF

Even with Auto-play off, you can still manually play any wisdom by tapping the play button.

How do the audio playback options work?

VietWise uses professional Vietnamese voice recordings for all audio playback:

  • Play button: Hear the wisdom at normal speed
  • Slow play button (snail icon): Hear the wisdom at a slower pace for learning
  • High-quality, natural pronunciation from native speakers
  • Always matches your selected accent (Northern/Southern/Central) and voice gender preferences
  • Words highlight in sync as they're spoken to help you follow along

You can customize your preferred accent and voice gender in Settings > Personalise.

History & Analytics (Pro)

What insights does VietWise Pro provide?

VietWise Pro gives you detailed analytics about your wisdom journey:

  • Most active time of day: When you engage with wisdom most
  • Average engagement duration: How long you spend reflecting
  • Monthly wisdom count: Total wisdoms viewed this month
  • Total wisdom learned: All-time wisdom count
  • Engagement breakdown: Liked, saved, and journaled counts

These insights help you understand your learning patterns and track your growth.

How does History tracking work?

VietWise Pro users can access their complete history of viewed wisdoms.

Features:

  • See every wisdom you've ever viewed
  • Sort by newest or oldest first
  • Search through your history
  • Re-visit wisdoms from weeks or months ago

Free users see a preview but need Pro to unlock full history access.

How do streaks work?

Streaks track your daily engagement with VietWise and help build a consistent learning habit.

How streaks are calculated:

  • Each day you open the app counts as a check-in
  • Consecutive days of check-ins build your current streak
  • Missing a day resets your streak back to zero
  • You have until midnight each day to maintain your streak

Weekly streak display:

  • See your check-in status for the current week (Sunday through Saturday)
  • Green checkmarks show completed days
  • Red X marks show missed days (only for past days)
  • Gray indicators show future days
  • In your first week, the display starts from your first check-in day

Your streak data syncs to the cloud if you have an account, so you won't lose progress if you switch devices.

Technical & Troubleshooting

The audio isn't playing. What should I do?

If you're experiencing audio issues, try these steps:

  • Check volume: Ensure your device volume is turned up
  • Check silent mode: VietWise plays audio even in silent mode, but ensure it's not muted
  • Restart the app: Close and reopen VietWise
  • Check permissions: Ensure VietWise has audio permissions in Settings
  • Update the app: Make sure you have the latest version from the App Store

If issues persist, please contact support.

My data disappeared. How can I recover it?

If you have an account:

  • Go to Profile > Account Settings
  • Sign in with your account
  • Your data should sync automatically

If you don't have an account:

Unfortunately, data stored locally on your device cannot be recovered if the app is deleted or the device is reset. We strongly recommend creating an account to back up your data.

How do I change between Light and Dark mode?

VietWise supports three appearance options:

  • Auto: Follows your device system settings (default)
  • Light: Always use light theme
  • Dark: Always use dark theme

To change:

  • Go to Settings
  • Tap "Appearance"
  • Select your preferred mode
Does VietWise work offline?

Yes! VietWise works completely offline once you've downloaded the app.

Offline features:

  • Browse all wisdoms
  • Listen to audio pronunciations (download offline audio for best quality)
  • Like, save, and journal
  • View your collections and history

Requires internet:

  • Account sign-in and data sync
  • Downloading offline audio files
How do I download audio for offline use?

VietWise allows you to download high-quality pre-recorded audio files for offline listening:

To download offline audio:

  • Go to Settings > Storage > Offline Audio
  • Select your preferred dialect (Southern, Northern, or Central)
  • Tap "Download" for the dialect you want
  • Wait for the download to complete (this may take a few minutes)

Benefits:

  • High-quality native speaker pronunciations
  • Works completely offline - no internet needed
  • Faster playback with no loading delays
  • Available for all three dialects

You can manage downloaded audio files and free up storage space by deleting dialects you no longer need from the same screen.

Which devices is VietWise compatible with?

VietWise is currently available for:

  • iOS: iPhone and iPad running iOS 13.0 or later
  • Android: Coming soon!

The app is optimized for both phone and tablet screens.

Account & Privacy

Is my data safe and private?

Absolutely. We take your privacy seriously:

  • Local-first: All data is stored on your device by default
  • End-to-end sync: If you create an account, data is encrypted during sync
  • No tracking: We don't track your usage or sell your data
  • Minimal permissions: We only request permissions essential for app features

Read our full Privacy Policy for details.

How do I clear my local data?

You can selectively clear different types of data stored on your device:

To clear specific data:

  • Go to Settings > Storage > Manage stored data
  • Choose what to clear:
    • Clear Likes - Removes all your liked wisdoms
    • Clear History - Removes your browsing history
    • Clear Collections - Deletes all saved collections and bookmarks
    • Clear Journal Entries - Removes all journal reflections
    • Clear Streak (Pro only) - Resets your streak progress to zero
    • Clear All Data (Pro only) - Removes all likes, history, collections, journal entries, and streak progress

Note: Your preferences (accent, appearance) are preserved when clearing data. If you're signed in, your synced data remains in the cloud unless you delete your account. Clear Streak and Clear All Data are advanced features available exclusively to VietWise Pro users.

How do I delete my account?

To permanently delete your account and all associated synced data:

  • Go to Settings > Storage > Manage stored data
  • Tap "Delete Account" under Account Management
  • If you're not signed in, you'll be prompted to sign in first
  • Confirm deletion twice

Important: This action is permanent and cannot be undone. All your synced data, collections, and journal entries will be permanently deleted from our servers.

What happens to my data when I sign in for the first time?

If you've been using VietWise without an account and then create an account or sign in, all your local progress is preserved and merged with any existing account data.

Your local data is kept:

  • ✅ All liked wisdoms are preserved
  • ✅ All collections are kept
  • ✅ All journal entries are kept (combined if you journaled about the same wisdom on multiple devices)
  • ✅ Viewing history is preserved
  • ✅ Your highest streak is kept
  • ✅ Session time from both devices is added together
  • ✅ Weekly check-ins from all devices are merged
  • ✅ Your device settings preferences are kept

Smart merge example: If you had a 7-day streak on your phone and sign in on your iPad that has a 14-day streak, your account will show the 14-day streak (the highest).

Tip: Don't worry about losing progress when signing in - we preserve everything! However, we recommend signing in early to ensure your data is backed up to the cloud.

Can I use VietWise on multiple devices?

Yes! You can install VietWise on multiple devices (iPhone, iPad, etc.) and sign in with the same account.

Important: You can only be actively signed in on one device at a time.

How it works:

  • Sign in on your iPhone and use VietWise
  • Sign in on your iPad → your iPhone is automatically signed out
  • Open VietWise on your iPhone → you'll see "You were signed out because you logged in on another device"
  • Sign back in on your iPhone → your data is fully synced from your iPad

This single-session approach ensures your data stays consistent and prevents sync conflicts. It's similar to how Netflix and Spotify work.

What data syncs:

  • Collections and saved wisdoms
  • Journal entries
  • Liked wisdoms
  • History (Pro only)
  • Streaks and check-in progress
  • Insights and analytics data
  • Settings and preferences

Auto-sync: When signed in, VietWise automatically backs up your data to the cloud every 5 minutes. When you switch devices and sign in, you'll get all your latest data.